earlier today at work a woman comes up to the front desk to check out books. she placed her books down on the counter and informs me that she was referred by someone at our department to go to the reference desk when she asked for help in locating a book, and how that wasn't very helpful.
so i explain to her that we're only the circulation department and the reference
librarians at the reference desk can better help them in their search than us
clerks.
that wasn't the response she was looking for. she thens gives me her pompous opinion, saying, "i would think it would be better if you just try to be more helpful."
so then i go on to explain how i can't leave the circulation desk to help her look for her book, but she stops me in mid sentence to tell me condescendingly, "no, you don't have to explain yourself."
so at that point i knew she wasn't going to listen to reason and there wasn't any point in trying to explain or defend myself, my department and the library. she just wants to give her opinion and tell me that we're wrong and she's right.
did she want me to be helpful and be her personal librarian, go into the library, and get her book while the line at the circulation desk to check out books grow? how is that helpful for the other patrons?
it's not like we were giving her the run around. the reference desk is situated near the shelves for a reason, she would have to pass by the reference desk anyway to get to the books.
maybe she's the type that goes to the market and ask the cashier to do the work of a butcher and cut up some pork chops for her.